Refund/Returns

Upon receipt of the chemical ("product"), the Buyer must promptly inspect the packaging, identity, and purity of the chemical and notify the Seller within seven (7) days of any shortages, damages, or nonconforming products. Return shipments will not be accepted without prior authorization and specific shipping instructions from the Seller. All items approved for return must be unused and in resalable condition. Returned items may be subject to a 30% restocking fee and a $15 shipping cost. For any returns, the Buyer must include a copy of the Seller's invoice, the return authorization number provided by the Seller, and the reason for the return. If nonconforming products are identified, the Seller will arrange for a free return or replacement as mutually agreed; however, the Seller is not liable for any additional costs incurred by the Buyer, including labor expenses or the cost of other starting materials resulting from the use of nonconforming products.